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Our technical support centre is made up of a strong team of dedicated engineers, providing a comprehensive and prompt after sales support to our valued customer.

Ditek Jaya Technical Support Centre’s activity include :

  • Refreshment service training : we regularly train our service engineers to maintain their skills and enable our service team to provide quality service to our valued customers.

  • Instrument installation & Troubleshooting : in addition to installation of our instruments, our team of service engineers also provide on-site operation training and troubleshooting for our customer.

  • Quality assurance information distribution : we regularly update our service engineers with new technical information, to enable them to maintain the quality and performance of our instruments at our customers’ site .

  • IQ/OQ/PM : we train and certify our service engineers in the region to perform qualification and maintenance of our instrumenta in order to ensure that our instrument performance meet the specifications.

  • Warranty management : we manage and process warranty claims from our customers.


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